---
title: Win with Devin - Digital Resume
description: Customer Success Professional excelling in KPIs, customer satisfaction, and revenue growth, with a strong background in the energy sector and military service.
image: https://winwithdevin.com/hubfs/9b7385f5-f843-4dfd-9ade-0c2071ccebd0.jpeg
---

# Devin Wielar [Devin.wielar@gmail.com](mailto:devin.wielar@gmail.com) | [LinkedIn](https://www.linkedin.com/in/devin-wielar/) [View my resume](https://winwithdevin.com/hubfs/Devin%20Wielar%20Professional%20Resume.pdf?hsLang=en)

[Who I am](https://winwithdevin.com#who-i-am) | [Work History](https://winwithdevin.com#work-history) | [Other Experience](https://winwithdevin.com#other-experience) | [Education](https://winwithdevin.com#education) | [Technical Proficiencies](https://winwithdevin.com#technical-proficiencies)

## Who I Am

Customer Success Professional with a proven track record of exceeding KPIs, enhancing customer satisfaction, and driving revenue growth. Demonstrated expertise in identifying and advancing expansion opportunities within existing accounts, achieving 470% of the goal. Combines a commitment to customer advocacy with a history of operational excellence, strengthened by a disciplined background in the energy sector and military service.

![9b7385f5-f843-4dfd-9ade-0c2071ccebd0](https://winwithdevin.com/hs-fs/hubfs/9b7385f5-f843-4dfd-9ade-0c2071ccebd0.jpeg?width=1600&height=2000&name=9b7385f5-f843-4dfd-9ade-0c2071ccebd0.jpeg "9b7385f5-f843-4dfd-9ade-0c2071ccebd0")

## **Work History**

### Hubspot, Inc. Senior Customer Support Specialist | February 2022 - December 2024

![graph report](https://winwithdevin.com/hubfs/AI-Generated%20Media/Images/graph%20report.jpeg)

### Exceeding metrics

- Top performing specialist, recognized for attaining the highest CSAT score of 92% (vs. 85% goal)
- Surpassed KPI’s by resolving between 14 and 24 customer support per day (5k+ total)

![working with customers](https://winwithdevin.com/hubfs/AI-Generated%20Media/Images/working%20with%20customers.jpeg)

### Generating Revenue

- Worked cross-functionally with Inside Sales and Customer Success to uncover 160 new qualified opportunities (470% to goal) within existing accounts, yielding $35k MRR in closed-won deals.
- Conducted 1:many peer enablement sessions on best practices for uncovering cross-sell, expansion and retention opportunities, resulting in 20+ new identified sales opportunities in FY24.

![Utilizing AI for Success](https://winwithdevin.com/hubfs/AI-Generated%20Media/Images/Utilizing%20AI.jpeg)

### Utilizing AI for Success

- Assisted customers in boosting content output by 15% by educating them on effectively utilizing AI tools for creating blog posts, social media content, email copy, and marketing visuals.

![Working as a team](https://winwithdevin.com/hubfs/AI-Generated%20Media/Images/Working%20as%20a%20team.jpeg)

### Teamwork Focused

- Worked cross-functionally with Inside Sales and Customer Success to uncover 160 new qualified opportunities (470% to goal) within existing accounts, yielding $35k MRR in closed-won deals
- Nominated by leadership to serve as an “Internal Mobility Guide” for Support Specialists and partnered to create career ladders, provide networking guidance, and host pre-interview coaching for qualified candidates, resulting in six promotions from the Support team into strategic roles

## Other Work Experience

### Energy Sector

- **Field Operator II | BJ Services** | Rifle, CO     June 2019 – May 2020
- **Equipment Operator II | Basic Energy Services** | Grand Junction, CO     April 2018 - April 2019
- **Level III Frac operator | TOPS Well Services** |Grand Junction, CO    April 2016 - February 2018
- **Level I & II Frac Operator** | Calfrac Well Services | Calgary, AB     November 2013 - April 2016

![oil well at sunset](https://winwithdevin.com/hs-fs/hubfs/AI-Generated%20Media/Images/oil%20well%20at%20sunset.jpeg?width=1024&height=1024&name=oil%20well%20at%20sunset.jpeg "oil well at sunset")

![Seal_of_the_Army_National_Guard](https://winwithdevin.com/hs-fs/hubfs/Seal_of_the_Army_National_Guard.png?width=220&height=220&name=Seal_of_the_Army_National_Guard.png "Seal_of_the_Army_National_Guard")

### Military Experience

**US Army National Guard **| June 2007 - June 20013  **  
**Field Artillerty Tactical Data Systems Specialist  
•    Held a Secret level security clearance  
•    Deployment to Kosovo | 2008-2009  
•    Worked with Civil-Military Affairs and Battalion Operations

## Education

### American Military University

**Bachelor of Business Administration, International Business**

![American_Public_University_System_Logo](https://winwithdevin.com/hs-fs/hubfs/American_Public_University_System_Logo.jpg?width=1200&height=378&name=American_Public_University_System_Logo.jpg "American_Public_University_System_Logo")

## Technical Proficiencies

### **Asana | AI Tools | Google Suite | HubSpot | JIRA | Looker | Microsoft Suite | Zorse**